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• brand experience
• cassette tape
• copywriting
• creative
• customer service
• digital media
• Kathryn Hughes
• moo.com
• The Guardian

• Moo.com's bad day elicits great sympathy

  Moo.com had a bad day recently – and blogged about it. It’s currently showing on their homepage, titled: Blimey. a non-happy day at MOO . The replies are 99% positive and supportive. One says: " Wow, poor Moo guys. Enjoy the pizza, you Read More... Posted 05 December 2007 11:12 by tayler.cresswell | 1 Comments Filed under: customer experience, retail, moo.com, customer service

• Undigital digital

  Richard Wand just sent this lovely site around - Make a Mixa . It's where you can create and buy your very own "1GB Flash USB drive housed inside a cassette tape shell." I love the tagline: "undigital your digital". Our nostalgic, Read More... Posted 30 October 2007 13:11 by tayler.cresswell | 0 Comments Filed under: customer experience, retail, creative, copywriting, cassette tape, digital media

• Retail therapy anyone?

  Not sure I entirely agree with Kathryn Hughes' hotly debated article in The Guardian this week: Shopping is the spirit of the silk route, not the online rut . It cites some strangely elusive research that Americans are falling out of love with online Read More... Posted 25 July 2007 10:45 by tayler.cresswell | 0 Comments Filed under: customer experience, retail, brand experience, The Guardian, Kathryn Hughes