blogs.conchango.com

It's not often that I get a newsletter from Janet in Kansas, but when I do, she never fails to lift my spirits. I don't know her personally. I brought a vintage sewing pattern from her website once. Janet has a style that's all her own. Her site may look dated, but it works. I've spent hours there choosing patterns. Big brands take ...

Is this the first ever text on user experience?..................................The Crystal GobletBy Beatrice Warde    Imagine that you have before you a flagon of wine. You may choose your own favorite vintage for this imaginary demonstration, so that it be a deep shimmering crimson in color. You have two goblets before you. One ...

Users live in the digital world, customers in the digital and physical. But acustomer is always a customer and only a user when they interact with a system. Even the word 'system' harks back to technology in its infancy, as consumers interact with more and more technology can we as a company finally put the term User to bed? And instead always ...

From user research and other customer insight I create the primary persona, Siobhan, a fictional portrait of a customer for a high street retailer I am currently working with.  As she slowly comes to life I create a vivid image of this fictional character . It isn't easy sourcing the right photo to reflect the age, gender, and ...

Over on TED right now (http://www.ted.com/index.php/talks/view/id/245) is a video by a young man named Johnny Lee. He has been using a hacked Nintedo Wii remote and $40 worth of additional kit to create some fantastic interactions: A digital whiteboard running photoshop, a touch screen and (My favourite) a head mounted 3-D viewer that changes the ...

(Quote from Richard Hamming an American Mathematician and the founder and president of the Association for Computing Machinery) As an Experience Planner at Conchango an important part of my job is gathering insight, adding value to business by finding what has escaped the sight of others. Insight is a favourite word of mine and one that is often ...

Following my recent post prior to T5 launch, it was interesting to see how the other airlines reacted to the chaos and disruption at BA, seizing the opportunity into a marketeer's dream to emphasise that not only is the airline and levels of service are key differentiators, but also the terminal from where they fly to, encapsulating the whole idea ...

Put April 17th in your diaries now folks - there's a happening on our doorstep. From 2pm, five Borough Market pubs will be host to 20 speakers (none yet confirmed) who'll be talking about the future... Seems the esteemed Rory Sutherland was there in 2006 telling it like it is - as per usual. Social networking in real life: ...

Or should I say ''color''? Seems colour war has broken out among the twitterari! Not content with the sky-ish blue default background, there's a rash of poster paint-coloured backgrounds happening all over... There's an update of the latest winners and losers here: http://corvida.ilumine.net/boredom-strikes-on-twitter-with-color/ Seems the ...

  My good pal Steve Clayton posted tonight about my session at MIX and referenced an audience member, who was indeed from Otto, the company who own the Oli brand. Yes, he said that the LookBook functionality we invented and then built for them has double the conversion rate from a standard non-LookBook user on the website. And I agree with ...