blogs.conchango.com

The checkout process is always the prime suspect in the case of the retailer vs. high abandonment rates.   A high abandonment rate is an unecessary evil.  For many etailers the percentage of people that add an item to their basket but drop out before completing the purchase sits somewhere between 50 and 70 percent. In simple ...

The report on the top 50 UK retailers customer services proposition is still in progress.  By progress I mean that all the criteria for evaluating their proposition has been recorded and I now need to review the findings to make some sense of it.   In the meantime as a light aperitif here's a preamble around the all-important Customer ...

(Quote from Richard Hamming an American Mathematician and the founder and president of the Association for Computing Machinery) As an Experience Planner at Conchango an important part of my job is gathering insight, adding value to business by finding what has escaped the sight of others. Insight is a favourite word of mine and one that is often ...

Sometimes it is the little stuff that makes for a memorable user experience beyond the accepted view of what constitutes a ‘user journey’ or a ‘transaction process’ for example.  Recently a colleague sent round an email explaining about the great experience she had received using a US clothing retail site.  Yes she could browse for ...

Today is day 1 of the Retail Week Conference 2008.  I arrived in time for the breakfast briefing, sporting a Conchango t-shirt. My trim figure barely made a dent in the XL Conchango t-shirt leaving plenty of room for a couple of colleagues to squeeze in. After a much-needed caffeine injection and over-indulgence in fresh croissants I ...

The 404 error is the most notorious of all status codes.   Four-oh-Four has hit the mainstream, becoming part of our Internet vocabulary and even infiltrating our everyday language. It’s so popular that this status code has abandoned its mates (401, 403...) for international stardom, with galleries, forums and Facebook groups hosting ...

After over a decade of dreaming up content and writing for websites, it's incredible that it was only yesterday that a website went live with a 404 page that I'd helped bring to life. Why do so few companies make an effort to help those who get lost on their websites? Or make them feel bad when they do? In a similar vein, you might also want to ...

It's fantastic to see such a hive of activity on our company blog as more employees share their thoughts. There's a wealth of information around Conchango so it's good to see people express themselves online and publish their personal thoughts and opinions. I enjoy reading blogs because they feel personal - someone who is passionate about a ...

If yes read on... PositionSenior User Experience ConsultantInteractive Media Team Paul Dawson – Head of IMBased in London, and client site as and when requiredDepartmentReporting toLocation Established in 1991, Conchango has been voted Europe’s Number 1 Web Design Agency for 2006 ...