blogs.conchango.com

The report on the top 50 UK retailers customer services proposition is still in progress.  By progress I mean that all the criteria for evaluating their proposition has been recorded and I now need to review the findings to make some sense of it.   In the meantime as a light aperitif here's a preamble around the all-important Customer ...

I walked in to an electrical store this weekend to purchase a Cambridge Audio Azur Receiver but couldn’t find what I was looking for.  There were no sales staff around whatsoever to ask whether they had the item in stock, although a sign read ‘leave us a message and we will try to get back to you within 48 hours’. Sounds strange! ...

Am I one of the rare breed of eBay virgins who has resisted the allure of this auction site for over a decade?  If so, the clan is one man less as I was deflowered this weekend after years of resistance.  I finally succumbed to the charm of eBay as a seller tempted me with a delicious and extremely rare compilation CD (limited to ...

It is official - the reading level of the Conchango blog is Junior High School.  There may be sniggers from the academics among us but this readability rating should be applauded.    For a fun tool with an important message head over to the Blog Readability Test to find out “what level of education is required to read ...

A major struggle in gaining buy-in to fund user experience work is the difficulty in presenting a business case for usability. So here’s some interesting stats from the recent Usability & User Experience Survey Report from July 2007, as compiled through market research by eConsultancy in association with Bunnyfoot.The following are the ...

If yes read on... PositionSenior User Experience ConsultantInteractive Media Team Paul Dawson – Head of IMBased in London, and client site as and when requiredDepartmentReporting toLocation Established in 1991, Conchango has been voted Europe’s Number 1 Web Design Agency for 2006 ...

According to a new report by the Get Safe Online Campaign, one in ten online shoppers has been the victim of online fraud, each losing an average of £875.  Read the full report at http://www.getsafeonline.org/   We live in a shredding culture where we are continuously being warned of online fraud and ...

Poor online experiences impact conversion rates.  The conversion rate is a measure of the number of visitors who make a purchase directly as a percentage of total visitors. Clients generally regard this as the most important measurable metric so a common question I get asked is what are my top recommendations for rejuvenating flagging ...