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Showing page 1 of 13 (122 total posts)
  • A case-study in stifling innovation: Sainsbury’s

      Tonight, on Channel 4, there was a programme called “I’m running Sainsbury’s” – and on the face of it, it was an awesome exercise in ‘colleague-sourced’ innovation. It was a showcase for Sainsbury’s innovation programme, that took ideas from the shop floor and gave them the opportunity to be developed and rolled out nationwide. According ...
    Posted to Ergo (Weblog) by Paul.Dawson on June 3, 2009
  • Customer-led (designer & developer-delivered) Innovation at Tesco.com

    If you’re a fan of Nick Lansley, Head of R&D at Tesco.com (yes, he does have quite a following), then you’ll know from this post on his techfortesco blog, that we are helping Tesco bring together a rather unique event. In the spirit of customer-led innovation set by people like Dell, with their Ideastorm, and our other client Virgin Atlantic, ...
    Posted to Ergo (Weblog) by Paul.Dawson on May 28, 2009
  • The Twitter Effect at The Fantastic Tavern - what happened....

    The Fantastic Tavern returned two weeks ago (sorry for the delay in writing this but an adventure in Japan took presidence), reformatted and in a new location, The Leather Exchange. This time the food was so much better and didn’t run out and there was just enough beer and wine to last the evening. The community is growing – there are over 100 ...
    Posted to Bagwell's blog (Weblog) by matthew.bagwell on May 18, 2009
  • Total Experience Design at MIX09

    I was lucky enough again to be able to present at MIX this year (you can see some slides from it scattered in this post and the video link is here). MIX09 for me was the first time I’ve really seen design be the major talking point and a key focus for the Microsoft organisers. A lot of this boiled down to one man: Bill Buxton. Bill is Principal ...
    Posted to Ergo (Weblog) by Paul.Dawson on March 26, 2009
  • MIX 09 here we come! Total Experience Design goes all bricky…

    OK, with just a week to go it’s time to tell you what we’re doing at MIX this year. Last year, I looked at a whole bunch of stuff in Virgins, Spaceships and Hobnailed Boots but we focused in on a few things like the power of brand experience, and how you go about it with the philosophy of Total Experience Design where you have to look wider than ...
    Posted to Ergo (Weblog) by Paul.Dawson on March 11, 2009
  • Consider the entire customer journey before you go blame the checkout...

    I’m taking a respite from my recent glut of multi-touch posts and jumping back in to the web paradigm with one of my favorite ecommerce topics – the online checkout process.  An online retailer has asked me to solve the mystery of why a high number of shoppers are going AWOL during their checkout process. My concern is that I am ...
    Posted to Wandy's Blog (Weblog) by Richard.Wand on March 8, 2009
  • Microsoft Surface: the Master of Digital Ceremonies

    On multi-touch devices like Microsoft Surface and the SMART table multiple users interact with digital content concurrently.  These digital social experiences extend beyond a poke and a tweet as users interact face-to-face.  The success of these multi-user social platforms depends on the familiarity of the users, a cocktail of ...
    Posted to Wandy's Blog (Weblog) by Richard.Wand on March 1, 2009
  • Ryanair slams ‘idiot bloggers’ aka, the bloggers’ revenge

    Cheap flights, Ryanair, flights to Ireland, cheap holidays… not words you’ll normally find me uttering, but words that will take on a whole new significance if the latest ‘lesson in social media for corporates’ plays out as I think it might. Thanks to Travolution for spotting this and flagging it up on Twitter: Stephen McNamara from Ryanair ...
    Posted to Ergo (Weblog) by Paul.Dawson on February 24, 2009
  • Microsoft Surface – where are we at?

    With the official launch of Microsoft Surface in Europe just a week or so away, I thought it was time I updated the world on what we’re doing with it. As a Microsoft Surface partner, based in London, working across the entire Europe and EMEA region, but part of a global organisation, we’ve been working with Microsoft Surface for over six months ...
    Posted to Ergo (Weblog) by Paul.Dawson on February 24, 2009
  • The morning after the inaugural meeting of The Fantastic Tavern.

    Many months ago, a group of creatives came up with an idea for a creative ‘meeting of minds’ under the rather mystical name, The Fantastic Tavern. Like many good ideas, it sat dormant, waiting for the right moment to be realised. Later conversations touched on similar themes. At ReMIX UK, friends discussed if we could nurture a creative ...
    Posted to Bagwell's blog (Weblog) by matthew.bagwell on February 20, 2009
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