blogs.conchango.com

What to do? You spent months pouring over your choices, listened to internal concerns and external advice. You raised your CAPEX over 5 years for your businesses eCommerce / web platform - and that was in 2003! Now as 2008 fast approaches it's finale - IT Directors, eCommerce Directors.... now look at what to do next? Review their KPIs and decide ...

Continuing the 360° Retail theme that I started in July this is the next instalment - that when completed you will have the fundamentals of a 360° Retail Guide. Staff & Operations In retail one of the biggest assets is of course the staff. These are the customer facing element of the retail business. They hold such value that ...

In my last blog - I touched on the power of the games industry and how they are now shaping the way that consumer enjoy their multi-media experiences at home. This has been a long hard struggle for these companies and have seen many peaks and troughs over the decades to try and get to the point where we are today. At the same time games ...

Sorry for the rant at the start of this topic (see Part 1) However we are always a nation of wrong priorities...Anyway Part 2 - is here!Let’s start with a brief history..Filesharing among kids, adults, boys, girls, mums and dads etc.. everyone does it. There is technology coming that will actually make it easier to share files better, smarter, ...

Please welcome the new King - 360° Retail!Just as Web2.0 was a buzz word for a seismic change in the way users interacted and used the internet, the Web2.0 term was over used and wrongly interpreted by both retailers and their internal processes and decision makers that would influence their web strategies. So we (in the consultancy trade) moved ...

The report on the top 50 UK retailers customer services proposition is still in progress.  By progress I mean that all the criteria for evaluating their proposition has been recorded and I now need to review the findings to make some sense of it.   In the meantime as a light aperitif here's a preamble around the all-important Customer ...

It's been almost a year since a crack team of Conchango experts went up to Bradford and delivered a little flash application that a year on is still being shown around the world and still being discussed at retail seminars as one of the key innovation ideas that has been successfully delivered in the last few years.. So after such a long time ...

A little while ago along with my usual ranting and ramblings I actually was strapped down and forced to write in a cohesive and structured manner. This of course goes against the grain of what I do - as I like to ramble on and on and go off in various tangents (I'm like that when speaking as well :) - but when asked by Miss D & Miss B to ...

...TO LATE!!! As most (hopefully ALL) retailers know Easter is the second most important trading time after Christmas! However - how many retailers were ready for this Easter ?? - because this Easter is going to be tough ride... Most retailers will have planned Xmas >> Winter Sale >> Easter - roughly in that order - base their ...

Today is day 1 of the Retail Week Conference 2008.  I arrived in time for the breakfast briefing, sporting a Conchango t-shirt. My trim figure barely made a dent in the XL Conchango t-shirt leaving plenty of room for a couple of colleagues to squeeze in. After a much-needed caffeine injection and over-indulgence in fresh croissants I ...