blogs.conchango.com

Over on TED right now (http://www.ted.com/index.php/talks/view/id/245) is a video by a young man named Johnny Lee. He has been using a hacked Nintedo Wii remote and $40 worth of additional kit to create some fantastic interactions: A digital whiteboard running photoshop, a touch screen and (My favourite) a head mounted 3-D viewer that changes the ...

Today is day 1 of the Retail Week Conference 2008.  I arrived in time for the breakfast briefing, sporting a Conchango t-shirt. My trim figure barely made a dent in the XL Conchango t-shirt leaving plenty of room for a couple of colleagues to squeeze in. After a much-needed caffeine injection and over-indulgence in fresh croissants I ...

The 404 error is the most notorious of all status codes.   Four-oh-Four has hit the mainstream, becoming part of our Internet vocabulary and even infiltrating our everyday language. It’s so popular that this status code has abandoned its mates (401, 403...) for international stardom, with galleries, forums and Facebook groups hosting ...

A web site I once worked on has recently received a trust overhaul and is now lit up like a Christmas tree with all manner of sparkling trust-builders. Whilst the client must be applauded for their endeavour to reassure their customers and engender trust in their online store, simply littering their web site with a generous dollop of ...

There is debate as to who coined the phrase buzzword bingo but Scott Adams undoubtedly took the game global in 1994 when Dilbert was given a buzzword bingo card on his way to a meeting with his boss. The same year that this cartoon was created, the Internet population opened up beyond researchers and academics as the Internet became available ...

Kelly, 28, is a Senior Account Manager for a PR Consultancy based in Central London. She has a two-bedroom apartment in St Johns Wood, moments from Lord's Cricket Ground. She is “too busy enjoying life” to settle down but when it comes to a good time she ....   OK, before the tech chaps get a bit hot under the collar I must point ...

Kelly, 28, is a Senior Account Manager for a PR Consultancy based in Central London. She has a two-bedroom apartment in St Johns Wood, moments from Lord's Cricket Ground. She is “too busy enjoying life” to settle down but when it comes to a good time she ....  OK, before the tech chaps get a bit hot under the collar I must ...

Total Customer Experience covers the entire end-to-end experience and not just user interface design. A retailer who understands that every single touch point is an opportunity to strengthen or weaken their customer relationship advances from a transactional model to an interaction model.  A few years back customers were ...

As more sites offer the same products and services, the Customer Experience becomes the key differentiator.  At a recent team strategy meeting there was considerable discussion around client perceptions of the role of our Customer Experience Consultants.  The Customer Experience covers the entire end-to-end experience but most of ...

According to a new report by the Get Safe Online Campaign, one in ten online shoppers has been the victim of online fraud, each losing an average of £875.  Read the full report at http://www.getsafeonline.org/   We live in a shredding culture where we are continuously being warned of online fraud and ...