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  • Just because you can, doesn't mean you should

    A phrase I've used a few times to demonstrate less than thoughtful design. It sprang to mind here, but all may not be what it appears... Take a look at the drop down box on the right hand side. Now look at the balloon that appears on hover-over. It takes up space, covers up other list items and says exactly what it already says in the drop ...
    Posted to Ergo (Weblog) by Paul.Dawson on September 6, 2008
  • New Self Serve Ticket Machines

    Now, I'm not one to keep quiet about a new customer self service device that I think is lacking, and today is no exception. Recently, South West Trains implemented almost overnight a replacement to their station self-service ticket machines. The devices are touch screen operated and only accept card payments from cards that have a smart chip ...
    Posted to Ergo (Weblog) by Paul.Dawson on July 20, 2006
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