Welcome to blogs.conchango.com

If you’re a fan of Nick Lansley, Head of R&D at Tesco.com (yes, he does have quite a following), then you’ll know from this post on his techfortesco blog, that we are helping Tesco bring together a rather unique event. In the spirit of customer-led innovation set by people like Dell, with their Ideastorm, and our other client Virgin Atlantic, ...

Even when you work with world-class brands (retailers, mobile phone companies, finance companies, all sorts…) they still ask who in the world does digital customer experience the best. So, often they ask “who is the best in our industry online?” and often ask us the same question more generally, looking to find examples to follow from other ...

  The usual #Surface suspects have been posting their Microsoft Surface tips on Twitter.  To avoid losing these design recommendations for this interaction paradigm in to the twittersphere I have collated the first 20 tips below.   If anyone wants to suggest further tips then please use the hashtag ...

OK, with just a week to go it’s time to tell you what we’re doing at MIX this year. Last year, I looked at a whole bunch of stuff in Virgins, Spaceships and Hobnailed Boots but we focused in on a few things like the power of brand experience, and how you go about it with the philosophy of Total Experience Design where you have to look wider than ...

I’m taking a respite from my recent glut of multi-touch posts and jumping back in to the web paradigm with one of my favorite ecommerce topics – the online checkout process.  An online retailer has asked me to solve the mystery of why a high number of shoppers are going AWOL during their checkout process. My concern is that I am ...

On multi-touch devices like Microsoft Surface and the SMART table multiple users interact with digital content concurrently.  These digital social experiences extend beyond a poke and a tweet as users interact face-to-face.  The success of these multi-user social platforms depends on the familiarity of the users, a cocktail of ...

With the official launch of Microsoft Surface in Europe just a week or so away, I thought it was time I updated the world on what we’re doing with it. As a Microsoft Surface partner, based in London, working across the entire Europe and EMEA region, but part of a global organisation, we’ve been working with Microsoft Surface for over six months ...

Having read an article on how to increase one's productivity it got me thinking whether there is something missing from our design strategies. We want users to achieve their mental peak when using an application but what are we doing to encourage this?  Where is the Mental Strategy?  Research shows that mental performance is improved ...

  Ouch! Received an email this morning stating that playful design has no place in a business context!   For the last 3 weeks a small team of us have been working on an Enterprise Search application and we finally have something to show for our hard endeavours.  Our Microsoft Surface Enterprise Search demo rears it's pretty ...

   Have you ever wondered what goes on at an EMC Conchango Community Day?   If so, follow us on at Twitter using the hashtag #comday.  We’ll be keeping both those at Community Day and those that aren’t in touch with what’s happening at Community Day by twittering throughout the day.   The next community day ...