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  • Divorce or Counselling?: Retailers next move in eCommerce

    What to do? You spent months pouring over your choices, listened to internal concerns and external advice. You raised your CAPEX over 5 years for your businesses eCommerce / web platform - and that was in 2003! Now as 2008 fast approaches it's finale - IT Directors, eCommerce Directors.... now look at what to do next? Review their KPIs and decide ...
    Posted to Diary Of A Madman (Weblog) by Derek.Dunlop on September 1, 2008
  • 360° Retail: Staff & Operations - Pride (In the Name of Retail)

    Continuing the 360° Retail theme that I started in July this is the next instalment - that when completed you will have the fundamentals of a 360° Retail Guide. Staff & Operations In retail one of the biggest assets is of course the staff. These are the customer facing element of the retail business. They hold such value that ...
    Posted to Diary Of A Madman (Weblog) by Derek.Dunlop on August 19, 2008
  • Multi-Channel Retail is DEAD!!!

    Please welcome the new King - 360° Retail!Just as Web2.0 was a buzz word for a seismic change in the way users interacted and used the internet, the Web2.0 term was over used and wrongly interpreted by both retailers and their internal processes and decision makers that would influence their web strategies. So we (in the consultancy trade) moved ...
    Posted to Diary Of A Madman (Weblog) by Derek.Dunlop on July 20, 2008
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