blogs.conchango.com

I recently popped out for a bottle wine early one evening.  Not wishing to join the queues at the supermarket, I went to the local off-license, owned by the extremely friendly, and talkative, Pete.  Pete never forgets a face and recognises every customer that comes in, even if they only shop once a year. (Maybe he's been taking lessons ...

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Continuing the 360° Retail theme that I started in July this is the next instalment - that when completed you will have the fundamentals of a 360° Retail Guide. Staff & Operations In retail one of the biggest assets is of course the staff. These are the customer facing element of the retail business. They hold such value that ...

Following up quickly from my last blog - where do I see some of the key highlights and what Conchango are talking about with our clients and potential clients is how you structure ''your cloud'' in order to make it accessible, visible and indexed correctly. Gone are the days where you can just pump content and data up to a virtual storage ...

I have been writing for a while on the topics that I am directly working on a day to day basis or have a passion about - Digital Media! However I do have another that brings the engineer and geek out in me is the emmerging SaaS / Cloud / Web Platforms that have been bubbling around for a while and are now starting to reall take shape in some ...

Please welcome the new King - 360° Retail!Just as Web2.0 was a buzz word for a seismic change in the way users interacted and used the internet, the Web2.0 term was over used and wrongly interpreted by both retailers and their internal processes and decision makers that would influence their web strategies. So we (in the consultancy trade) moved ...

Corporate Social Responsibility (CSR) is becoming ever more important.  Some recent headlines; Tesco is to test putting ''carbon labels'' on its own-brand products next month in a move to enable consumers to choose products which are less damaging to the environment.  Guardian Marks and Spencer is to begin charging its food ...

Data warehousing and Business Intelligence is about consolidating accurate data in a timely fashion and presenting it to users.  Timely, used to mean next day.  Technology has moved on and now product vendors are pushing Real-Time Business Intelligence as the latest must have.  This is a technology led innovation which seems to have ...

Queues are bad.  Really bad.  They literally cost you money.   One of the principles of queue theory is that once a queue forms it has to be managed, which requires resources, then you need over capacity at some point, in order to reduce the length of the queue.  Often the resource to manage the queue comes from the very ...

In July 2007 I wrote a blog entry called Business Intelligence, what is it and what is it not? which turned into a bit of a rant about how Business Intelligence (BI) is perceived today. The main point that I was trying to make was that BI isn’t about tools and technology, its simply about bringing useful information to those that need it. I’ve ...