blogs.conchango.com

Browse by Tags

• clipping
• conversion rate
• customer experience
• customer service
• digital media
• ecommerce
• error 404
• flickr
• information
• innovation
• intuitive
• juice
• linkool
• microsoft surface
• multi touch
• retail
• retail week
• rich media
• total user experience
• trust
• usability
• user centred design
• user experience
• video
• web 2.0

• Digital play as an alternative to drugs

  Friday 28th November saw the first of the Virgin Atlantic VJAM workshops to brainstorm ways to improve the travel experience for customers. Conchango took the Microsoft Surface unit along and I played guardian and host of this device for most of the day. Read More... Posted 04 December 2008 19:33 by Richard.Wand | 2 Comments Filed under: customer experience, user experience, interactive media, digital media, usability, conchango, rich media, microsoft surface, total user experience, intuitive, innovation

• Waiting for Microsoft Surface to seamlessly recognise and communicate with devices

  In a previous post, Object Recognition leads the way for Microsoft Surface , I touched on how Microsoft Surface recognizes devices placed on top of it. Microsoft Surface reads a small square 8-bit tag that is attached to an object so that users can interact Read More... Posted 27 November 2008 16:06 by Richard.Wand | 0 Comments Filed under: user centred design, user experience, interactive media, digital media, conchango, rich media, microsoft surface, multi touch, intuitive, innovation

• More Juice

  Childlike, in many ways, I retained that inquisitive nature which makes children so frustrating and adorable in equal measures. Not a thing escapes Isobel’s attention without the questioning of what is that daddy? The Internet gives me access to such Read More... Posted 25 November 2008 16:36 by Richard.Wand | 0 Comments Filed under: user centred design, user experience, interactive media, web 2.0, video, conchango, rich media, clipping, information, linkool, juice

• Can Microsoft Surface handle your drink?

  At the Tesco wine fair the Microsoft Surface table turns from a bar in to a rich immersive experience for the wine enthusiasts to explore content though touch and natural gestures. The punters had their own take on the five Ss in tasting wine. So as spit Read More... Posted 21 November 2008 11:03 by Richard.Wand | 1 Comments Filed under: customer experience, user centred design, user experience, interactive media, conchango, rich media, microsoft surface, multi touch, total user experience, innovation

• Probing your Customer Service Proposition

  The report on the top 50 UK retailers customer services proposition is still in progress. By progress I mean that all the criteria for evaluating their proposition has been recorded and I now need to review the findings to make some sense of it. In the Read More... Posted 03 July 2008 18:01 by Richard.Wand | 0 Comments Filed under: customer experience, user centred design, user experience, customer service, retail, interactive media, usability, ecommerce, flickr, trust, conchango

• Conchango’s motley crew take on Retail Week 2008

  Today is day 1 of the Retail Week Conference 2008. I arrived in time for the breakfast briefing, sporting a Conchango t-shirt. My trim figure barely made a dent in the XL Conchango t-shirt leaving plenty of room for a couple of colleagues to squeeze in. Read More... Posted 12 March 2008 12:42 by Richard.Wand | 2 Comments Filed under: customer experience, user centred design, user experience, retail, conversion rate, interactive media, ecommerce, conchango, retail week

• Four-oh-Four : give it the respect it deserves

  The 404 error is the most notorious of all status codes. Four-oh-Four has hit the mainstream, becoming part of our Internet vocabulary and even infiltrating our everyday language. It’s so popular that this status code has abandoned its mates (401, 403...) Read More... Posted 10 March 2008 16:56 by Richard.Wand | 2 Comments Filed under: customer experience, user experience, interactive media, conchango, error 404