blogs.conchango.com

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• Not Guilty (well, not always that is) pt I

  The checkout process is always the prime suspect in the case of the retailer vs. high abandonment rates. A high abandonment rate is an unecessary evil. For many etailers the percentage of people that add an item to their basket but drop out before completing Read More... Posted 14 July 2008 23:48 by Richard.Wand | 0 Comments Filed under: customer experience, user centred design, user experience, retail, interactive media, ecommerce, trust, conchango, checkout process, abandonment

• Probing your Customer Service Proposition

  The report on the top 50 UK retailers customer services proposition is still in progress. By progress I mean that all the criteria for evaluating their proposition has been recorded and I now need to review the findings to make some sense of it. In the Read More... Posted 03 July 2008 18:01 by Richard.Wand | 0 Comments Filed under: customer experience, user centred design, user experience, customer service, retail, interactive media, usability, ecommerce, flickr, trust, conchango

• Conchango’s motley crew take on Retail Week 2008

  Today is day 1 of the Retail Week Conference 2008. I arrived in time for the breakfast briefing, sporting a Conchango t-shirt. My trim figure barely made a dent in the XL Conchango t-shirt leaving plenty of room for a couple of colleagues to squeeze in. Read More... Posted 12 March 2008 12:42 by Richard.Wand | 2 Comments Filed under: customer experience, user centred design, user experience, retail, conversion rate, interactive media, ecommerce, conchango, retail week

• Four-oh-Four : give it the respect it deserves

  The 404 error is the most notorious of all status codes. Four-oh-Four has hit the mainstream, becoming part of our Internet vocabulary and even infiltrating our everyday language. It’s so popular that this status code has abandoned its mates (401, 403...) Read More... Posted 10 March 2008 16:56 by Richard.Wand | 2 Comments Filed under: customer experience, user experience, interactive media, conchango, error 404

• Become a Blogger

  It's fantastic to see such a hive of activity on our company blog as more employees share their thoughts. There's a wealth of information around Conchango so it's good to see people express themselves online and publish their personal thoughts and opinions. Read More... Posted 07 March 2008 14:00 by Richard.Wand | 2 Comments Filed under: user experience, blog, blogging, web 2.0, conchango