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• Bad Design
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• Amazon have finally lost it

  Amazon - purveyor of books. Sorry, purveyor of books and CDs. Sorry, books, CDs and videos DVDs. Actually, I guess it's now books, CDs, DVDs, t-shirts, cameras, mp3 players, duvets, ovens, garden gnomes,... you get the idea. Well, they've finally Read More... Posted 01 December 2006 23:13 by Paul.Dawson | 2 Comments Filed under: Customer Experience, Web 2.0, eCommerce, User Centred Design, User Interfaces, Ergonomics, Retail, User Experience

• New Self Serve Ticket Machines

  Now, I'm not one to keep quiet about a new customer self service device that I think is lacking, and today is no exception. Recently, South West Trains implemented almost overnight a replacement to their station self-service ticket machines. The devices Read More... Posted 20 July 2006 23:11 by Paul.Dawson | 3 Comments Filed under: Customer Experience, Bad Design, User Centred Design, User Interfaces, Kiosk, Ergonomics, User Experience