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• Customer Experience
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• User Interfaces

• New Self Serve Ticket Machines

  Now, I'm not one to keep quiet about a new customer self service device that I think is lacking, and today is no exception. Recently, South West Trains implemented almost overnight a replacement to their station self-service ticket machines. The devices Read More... Posted 20 July 2006 23:11 by Paul.Dawson | 3 Comments Filed under: Customer Experience, Bad Design, User Centred Design, User Interfaces, Kiosk, Ergonomics, User Experience

• Real World Bad Design

  The perils of text justification, especially when it comes to road markings. This sign painted on the road presumably says " No Access " - " Parking Only " does it? Or is it, no parking, access only? The latter makes more sense, but Read More... Posted 18 May 2006 14:12 by Paul.Dawson | 0 Comments Filed under: Bad Design