blogs.conchango.com

July 2006 - Posts

• "Point of Sale" online?

  Can you truly 'sell' online? Or does the online retailer simply facilitate a purchase and make customers aware of products and promotions? The impact of selling is massive though. I've seen the most cynical and unpersuadable people walk away Read More... Posted 25 July 2006 23:14 by Paul.Dawson | 1 Comments Filed under: Customer Experience, eCommerce, User Centred Design, Retail, User Experience

• New Self Serve Ticket Machines

  Now, I'm not one to keep quiet about a new customer self service device that I think is lacking, and today is no exception. Recently, South West Trains implemented almost overnight a replacement to their station self-service ticket machines. The devices Read More... Posted 20 July 2006 23:11 by Paul.Dawson | 3 Comments Filed under: Customer Experience, Bad Design, User Centred Design, User Interfaces, Kiosk, Ergonomics, User Experience