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Neil Chapman's Blog

All things Mobile...

Activesync 4.1 - Activesync will not connect to the device on a USB connection

There is an issue with Activesync 4.1 and Windows XP I've seen a couple of time now, and I'd like to pass on a workaround.

The Issue: Activesync doesn't connect to your Windows Mobile device when you plug it in using a USB cable to your PC. You've checked the settings in activesync, they allow a USB connection, and the device is also set up to allow connection to a PC.

If you look under network connections on your PC, a virtual network connection for the mobile device is created when you connect it with the USB cable. Activesync however, doesn't connect to your device.

The Microsoft Mobile site then points out that you may have an issue with the Firewall on your pc. You test this by turning off the firewall for a moment, but you still can't connect with Activesync.

To resolve: Connect your device, then open network connections on your pc. Find the network connection created when you connected your device with the USB cable. It will be listed under the "LAN or high speed Internet" heading. It will be called "Local Area Connection x" (the x will be replaced by a number), and will usually be the last connection listed.

Right click on this, and select properties. You should see in the Connect using area "Windows Mobile-based Device" In the box below this titled "This connection uses the following items", you will need to place a tick in all the boxes listed. This will re-bind the network protocols to your connection. Click OK to close the property window.

From this point on, Activesync will kick into life when you connect your device, and you should only have to do this workaround once.

Note: the problem will sometimes re-occur if you connect another device, or hard-reset your current one. I have noticed that the issue most likely occurs if you are running VPN software other than than the windows VPN on your pc.

Published 15 March 2006 17:16 by neil.chapman

Comments

 

Wassa said:

Thanks for this Blog. I have a problem in so mch as i don't see a network connection for the "Windows Mobile-based Device". Is it possible to create one?
April 5, 2006 19:15
 

neil.chapman said:

Wassa, You can't manually create this connection. It is created as soon as you plug your device in via USB, and activesync will not kick off without it. Are you checking for this while you've got a connnected device?

If it doesn't appear at all, then your pc is not even trying to install the device hardware, which means your firewall and or/VPN software are probably not the issue. Have you checked on the device that it allows activesync connections via USB in the Activesync menu? If you try this device with another PC, do you get the same result?
April 28, 2006 16:37
 

innggi said:

Hi, I have installed ActiveSync 4.2 on my system and I am trying to sync with a Windows Mobile 5.0 device though USB.

When I connect the USB cable to the desktop and device the ActiveSync starts to spin as if trying to connect, however it times out without connecting.

I have tried to uncheck and recheck the protocols in the lan connections but that does not make any difference.

The troubleshooting cannot find anything wrong with the system. The USB cable is connected directly to the desktop and not through a USB hub.

September 3, 2006 20:44
 

RobinsonR22 said:

Activesync 4.2 is coming out with the following message when I try to sync. Outlook 2002 'Notes' with my imate WM5: 'Synchronization cannot be started because you are not able to log on to network & access information.' I am able to sync Outlook 2002 'Contacts', 'Tasks', 'Favorites', 'Calendar', & 'email'. BUT NOT 'Notes'!! Can you help?

September 12, 2006 10:37
 

bcaka said:

I have the same problem that innggi has - when I connect my phone (Treo 700wx, WM5.0) activesync starts spinning but eventually times out with the error; 'Activesync cannot connect to the Windows Mobile powered device'.  

Unchecking and rechecking the network protocols makes no difference.  Activesync troubleshooting finds no problems.  I use McAfee firewall and it is disabled.  Deinstalling and re-installing Activesync made no difference.  I am currently running Activesync 4.5.0 (Build 5096).

Anyone have any more suggestions?

Thanks.

February 15, 2008 19:31
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