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• Data securita italia

  After many stories of laptops going missing with sensitive Government information, it is mildly amusing to hear that in Italy the outgoing Government there actually published the declared earnings of each individual including tax liabilities on a website. Read More... Posted 01 May 2008 18:00 by andrew.shillaber | 0 Comments Filed under: customer experience, finance, data security

• T5 Revisited

  Following my recent post prior to T5 launch, it was interesting to see how the other airlines reacted to the chaos and disruption at BA, seizing the opportunity into a marketeer's dream to emphasise that not only is the airline and levels of service are Read More... Posted 29 March 2008 16:05 by andrew.shillaber | 2 Comments Filed under: User Experience, airports, customer experience, airlines